Withdrawal on hold

Verify your Luckypays Casino account in a few calm steps

Every licensed casino in the United Kingdom must confirm who you are; at Luckypays Casino the review takes up to 51 hours.

Start my verification

Luckypays Casino Ltd holds UK Gambling Commission licence 18455-4714-R-160601, independently audited by Gaming Laboratories International and eCOGRA.

Plain overview

Your payout is waiting on a review

Players worry the check is a delay tactic; here is exactly what moves it along.

Who checks

Luckypays Casino Ltd

Our license

UK Gambling Commission, 18455-4714-R-160601

Review time

51 hours

Needed by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

A first-time pass

Get your account cleared in one go

By the end you will know which files to upload and where to send them.

Labelled upload slots

A verification tab sits in your profile, and the team may ask at registration or at your first deposit; open it early to see each labelled slot.

Keep every corner visible

Place your photo identification flat on a plain surface, catch all four corners in the frame and avoid glare from a lamp or window.

Is the sender visible?

Choose a bill or bank letter showing your address, then check that your name, the address and the sender all sit inside the photo.

What happens next?

A confirmation banner appears once the files are in, and the team reviews them within 51 hours; keep an eye on your inbox for one more request.

Camera at the ready

Match each paper to its purpose

Here is what each paper proves, so you send the right version the first time.

Photo identification

Confirmswho you are

Must showFull face, clear text, no glare

Proof of address

Confirmswhere you live

Must showYour name and address, plainly readable

Payment card image

Confirmsthe card you paid with

Must showFront of the card, middle digits covered

Quick heads-up

See the four moments we may ask

Here is exactly when we ask for documents, and why that moment matters to you.

Match the details on your profile

A name spelled differently, a date that will not match the register, and the check lands on your account. We simply compare your details with your photo identification and proof of address.

Will you ask my age?

The licence we hold means nobody under 18 plays here. If your date of birth looks unclear on the register, we ask for photo identification and read it again ourselves.

A change of payment route

Swapping to a different card or e-wallet changes how money reaches us. Confirming the card image or statement keeps the payment route yours and the payout clean.

Getting your first payout out

Nothing leaves the account until the licence check is finished, so your first payout is the moment we complete it. Send photo identification, proof of address and the card image to [email protected].

Routine paperwork, not suspicion

Our UK Gambling Commission licence, 18455-4714-R-160601, asks us to know that the money in your account is yours and comes from a lawful place. This is routine AML work for every licensed casino, so please read it as paperwork rather than as any doubt about you.

Depending on your situation, we may ask for one or more of these:

Recent payslips from your employer
Bank statements showing your income
A tax notice or return
Papers showing a pension or benefit
A savings or investment statement

Why is my document coming back?

Old date, no proof. A card or passport past its expiry date cannot be accepted, because we must confirm you are who you say today, not who you were. Check the expiry before you upload Send the newer document you hold

Before and after moving house. Address proof usually has to be recent, so a bill from last year tells us nothing about where you live now. Open a bill from the last weeks Pick one showing your full address

Screenshot instead of paper. A screen grab loses the fine print and the security marks we look for, so the review team cannot accept it as a real document. Photograph the paper itself in daylight Keep the whole page in the frame

While you wait

Less waiting, more certainty

A held withdrawal on your screen, and the check behind it, explained before you call.

What if my name has changed since signing up?+

Your photo identification has to show the name on your current account, so mention the change before uploading anything. Support points you to the right step for the new name, and the review continues once both details line up.

Is Luckypays Casino licensed by the UK Gambling Commission?+

Yes. We hold a licence from the UK Gambling Commission, number 18455-4714-R-160601, and the identity check is one of its conditions. That is why a withdrawal waits until your details are confirmed.

When do I have to send my documents in?+

A withdrawal is the latest point, and nothing leaves the account before the check is done. The casino can also ask at registration or when your first deposit lands, so keep the files nearby.

How long does the verification take at Luckypays Casino?+

Most reviews finish inside 51 hours from the moment the last file is accepted. An unclear photo or a detail that does not match adds time, so get it right first time and the wait stays short.

Can I upload my documents from my phone?+

Yes, the upload page takes pictures from a phone camera or your gallery, and both work the same way. Hold the phone steady, fill the frame and check the text is readable before you send.