Help right now

Stuck at midnight? Talk to Luckypays Casino

Reach a human on live chat, e-mail or phone any hour of the day, every day of the week, in English and three more languages.

Open live chat 18+ only. Minimum deposit £9. Bonus valid for 39 days.

Paid out this week

686,561 £

7,408 Players in the lobby now

Luckypays Casino Ltd holds UK Gambling Commission licence 18455-4714-R-160601, independently audited by Gaming Laboratories International and eCOGRA.

Weekly payouts reach £19M across 13 banking methods, with individual withdrawals approved up to £85,000 per transaction.

All account activity and payment traffic is secured with 256-bit SSL encryption, the same standard used by major financial institutions.

Your options

Where do you reach a real person?

After this short read you will know which of the three routes fits your question.

Need an answer now?

Best when a game freezes or a bonus will not load, and it answers in about two minutes. Chat runs around the clock, so late evening works as well as lunchtime.

Open chat

E-mail support

Best for statements, bonus terms and anything you want in writing. Write to [email protected] and expect a reply within eight hours, day or night.

Write now

Call +44 20 7783 8749

Best for a card that will not go through or a withdrawal that worries you. Call +44 20 7783 8749 in GMT and someone picks up in roughly two minutes.

Call us

Reading this in Britain

Same country, same clock, same rules

This block settles who answers you, on which clock, and which regulator stands behind the brand.

How to reach us

UK phone+44 20 7783 8749

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 18455-4714-R-160601

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Four steps to escalate

Your complaint, taken one step further

Most players fear a complaint vanishes into silence; this path keeps it moving and dated.

Dates, amounts, one message

Once a chat reply leaves you short, put the whole story in one message to [email protected] with dates, amounts and any chat reference you already hold.

A number you can quote back

Within eight hours you get a written acknowledgement carrying a reference number, and the same reference tracks every later reply you receive.

Manager review request

If the first answer still feels wrong, ask the adviser to pass the file to a manager, who reviews the evidence again and replies in writing.

Take it to the Commission

Should eight weeks pass with no fair outcome, you may take the matter to the UK Gambling Commission, the regulator named on this page, with your reference ready.

Before you send it

Luckypays Casino sorts mail by desk

Matching your message to the right desk is how Luckypays Casino keeps answers fast and nothing gets lost.

Account

General support[email protected]

Document checks[email protected]

Money

Deposits and payouts[email protected]

Other matters

Complaints[email protected]

Privacy requests[email protected]

Business[email protected]

Free, Confidential Help Organisations

Some evenings the worry is bigger than any casino can answer. These three UK organisations work separately from us and give free, confidential help with gambling problems, whatever you need and whenever you call or write.

GamCare. Trained advisers listen without judgement and help you find local counselling and treatment services across the United Kingdom.

BeGambleAware. A public health campaign offering practical advice, self-assessment tools and routes into support for anyone worried about gambling.

GAMSTOP. One registration blocks you from every online gambling site that joins the scheme, giving your recovery a clean break.

Seven rows, one clock

When your screen freezes at midnight

Round the clock is how this casino works, with every hour quoted in GMT so nothing shifts.

Live chat

Live chat hoursAvailable 24 hours a day, 7 days a week

Chat first reply2 minutes typical

Time zone shownGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours typical

+44 20 7783 8749

Phone number+44 20 7783 8749

Phone wait2 minutes typical

Have these five things ready

Keep this within reach and the first reply can usually be the last one you need.

Registered e-mail address on your account
Your account username or player number
Date, amount and payment method of the payment
Screenshot of the message or error you saw
Card image if verification or a payment is in question

Who we are

Luckypays Casino Ltd, licensed and listed

Since 2006 this casino has traded under one registered name, checked by the UK Gambling Commission.

Company

Legal nameLuckypays Casino Ltd

Company numberCompany No. 95549310 (United Kingdom)

Registered addressVictoria Road, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number18455-4714-R-160601

In writing

Support e-mail[email protected]

Answer Finder

What Do Other Players Ask Support?

Late on a Sunday, when the chat queue is quiet, these seven answers usually end the worry.

trustWhy does a complaint need to go to support first?+

Once a reply lands and it still misses the mark, ask for a review through the complaints inbox. Support logs your case first, because the UK Gambling Commission expects that internal step before it hears anything. Bring dates, screenshots and any reference you were given.

trustDo I need to ask for my personal data?+

At any point you may request a copy of what Luckypays Casino holds on you, or ask for it to be erased where the rules allow. Privacy queries go to [email protected]. Expect a reply within eight hours, then the agreed handling window.

trustWhat happens when a licence number is checked?+

Turn to the UK Gambling Commission register and search 18455-4714-R-160601 to see the entry for Luckypays Casino Ltd. That entry confirms who may take your bets and which activities are covered. Any firm outside that listing has no business holding your money.

trustWhat happens when my documents go in?+

Photo identification, proof of address and a payment card image are reviewed after you send them, and most checks finish in about fifty-one hours. A mismatch in the name or address is what slows things down. Keep the card details partly hidden and the address page recent.

trustWhen can I speak in Finnish or Norwegian?+

German joins English on the list, and the desk also covers Finnish and Norwegian, so pick whichever suits at the time you get in touch. Answering clearly in four languages keeps small confusions small. There is always someone on the other end in one of them.

trustWhat if I want my account shut for good?+

Ask the support team to close it and say whether you want a break or a permanent end to play. Self-exclusion through GAMSTOP goes further and blocks you across UK operators. Nothing is deleted straight away, since payment and licence records must be kept.

trustWhat if it is a bank holiday and I need help?+

Someone answers all night and every weekend, so a bank holiday Monday is no different from a Tuesday afternoon. Live chat usually connects in about two minutes, and the phone line matches that. Only your own sleep decides when the desk is closed.