Getting your limits set

Play as a pastime, not a pursuit: responsible gambling at Luckypays Casino

Gambling here starts at 18, and every account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks from the first day.

Set a limit

Luckypays Casino Ltd holds UK Gambling Commission licence 18455-4714-R-160601, independently audited by Gaming Laboratories International and eCOGRA.

Five facts to keep

Five things worth knowing before your first hand

Reaching for the essentials just before you open the lobby, this is the short version.

Minimum age18+

Licence holderUK Gambling Commission, 18455-4714-R-160601

National registerGAMSTOP

GamCare helpline0808 8020 133

Our support email[email protected]

Five tools to try

Unset limits become yesterday's intentions once play starts

An hour before you log in is the calmest time to choose what your account should allow.

A ceiling for the month

Money coming in each month gets a ceiling you choose in advance, so the evening cannot quietly cost more than you planned.

A stopping point for bad nights

When the night is going badly, a stopping point for losses ends the session on your terms rather than on a chase.

The nudge at the hour

A quiet nudge at a fixed interval tells you how long you have been playing, useful when a quick look turns into the whole evening.

From playing to paused

If play has stopped feeling like fun, this closes your account for a set stretch and blocks marketing while it lasts.

Seeing the real figures

A summary of time and money spent appears at intervals you pick, so drifting habits become visible early rather than later.

This evening

From good intentions to a working limit

Five quiet minutes at the start of a session is all this takes, and the rest of the evening is lighter.

Signed in as yourself?

Head to your profile menu and confirm you are signed in to your own account, not a shared device.

One place for every control

Look for the responsible gambling area, where every control sits in one place rather than scattered across settings.

Money, losses or minutes

Decide whether money, losses or time needs the tightest rein tonight, then pick the one you will actually keep.

Confirmed, then you play

Confirm the setting and read the message that follows, so you know exactly what you agreed to and when it applies.

Before the break, the long stop

Can I just take a night off? By late evening you may want the screen to go quiet. A pause locks your account for a set stretch, so nothing can be staked until it lifts. Ask support to start one and it begins at once.

Shut before conviction fades. Come morning, some players already know a week off is not enough. Self-exclusion shuts access for an extended period and cannot be undone early, so the decision holds when resolve wavers. Support sets it up; it takes effect immediately on your account.

GAMSTOP entry. On a quiet afternoon, blocking one casino may look too small. Run by The National Online Self Exclusion Scheme Limited, GAMSTOP covers the market and starts at six months, with options of 6 months, 1 year, 5 years or 5 years with auto-renewal. Registration happens on that scheme's own site and can need up to 24 hours to take effect. gamstop.co.uk

Keep the account an adult space, then look after your own

Keep the door shut at sign-up. At registration the account is only opened for someone aged 18 or over, and photo identification plus proof of address must be cleared before any withdrawal leaves. That second check also stops a borrowed card turning into a cash-out.

What stops a child finding the site? Blocking software installed on the family laptop, tablet or phone filters gambling pages before they load, and it works just as well on a child's own handset. Ask which categories are covered, then check the settings again after any update.

Where does a family member start? Choose a quiet hour, describe what you have noticed without blame, and let the person decide what happens next. GamCare's National Gambling Helpline takes calls from relatives too, free, around the clock, on 0808 8020 133.

Free support nearby

Who can I talk to tonight?

We keep the same plain, unhurried tone here as everywhere else on the site.

National Gambling Helpline (GamCare)

Run by GamCare, the National Gambling Helpline answers around the clock, every day, at no cost, and the conversation stays confidential. Players and relatives can call for advice and referral to local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous runs free peer meetings where no appointment is needed, and mixed groups welcome family and friends of the person affected. Players and relatives simply turn up. gamblersanonymous.org.uk

Read this before you deposit again

Catching these early keeps a pastime from turning into a problem, and a limit or a pause is the simplest first step. Setting it before play, not after a loss, is what makes it stick.

Run through this list honestly, and treat any single match as worth acting on.

Chasing a loss with another deposit
Hiding your play from people close to you
Staking more than you planned for the week
Borrowing money to keep playing
Losing track of time at the screen
Feeling flat when you are not playing
Promising yourself a break and not taking it

Direct replies

Clarity before you set anything

Settles the five points players raise most about limits, pausing and ending access.

Can I set a limit from my phone instead of a laptop?+

Yes. The mobile version carries the same account section as the desktop site, so deposit limits, loss limits and reminders sit in the same place. Whichever device you signed up on, the controls follow your login.

My brother plays far too much; can I ring the helpline for advice?+

You can. The National Gambling Helpline is there for anyone affected by someone else's play, not only for the player. Its advisers talk through what you have noticed and can point you and your brother towards local support.

What happens if I want a different figure a few weeks on?+

Return to the same responsible gambling area of your account and choose the new figure there. Each change is confirmed on screen so you can see what is now in force before you play again.

If I self-exclude here, am I blocked at other casinos too?+

No. An exclusion in your Luckypays Casino account covers this site only. Blocking yourself across the wider market means joining GAMSTOP, the national scheme; once it takes effect, other participating operators are covered as well.

Once I am self-excluded, can I ask for it to be lifted?+

No. The period you chose runs to its end and cannot be cut short, which is the point of it. You pick six months, a year or five years, so choose a stretch you can live with.